Lock Desk Analyst

Charlotte, NC
Full-time


Essential Duties and Responsibilities:

  • Lock, extend, re-lock and re-price loans in Loan Origination System as requested, ensuring pricing calculations are correct
  • Identify rate lock disclosure needs as necessary
  • Ensure accurate and timely pipeline management
  • Provide support to mortgage staff for pricing inquiries, post lock questions/inquiries
  • Assist with modification and maintenance of eligibility and pricing rules in a front-end pricing system
  • Assist with system enhancement/update testing
  • Assist with the maintenance of and updates/changes to rate sheets
  • Prepare reporting on Rate Lock Desk activities
  • Any and all other duties as requested by management

Required Skills, Experience and Ability:

  • College degree or comparable work experience
  • 2+ years of mortgage industry experience, preferably prior Rate Lock experience
  • Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
  • Comply with Deephaven policies and procedures
  • Complete all assigned training by required dates
  • Ability to communicate effectively with others, both verbally and in writing
  • Organized, analytical, detail oriented, self-motivated
  • Knowledge of current regulatory compliance requirements
  • Ability to maintain the highest level of confidentiality
  • Present self in a professional manner and can interact with all levels of organization and outside contacts appropriately
  • Proficient in MS Office including Word and Excel
  • Ability to complete responsibilities effectively and efficiently with minimal direction
  • Manage daily tasks to ensure business needs are consistently met.

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