Mortgage Technology Analyst

Charlotte, NC
Full-time


Job Title: Mortgage Technology Analyst

Department: Information Technology

Reports to: VP of Information Technology

Last Updated: 10/25/19

Essential Duties and Responsibilities:

  • Work with peers and other business leaders to identify and document requirements
  • Maintain documentation for tech project deliverables, track progress, timely communication to stakeholders
  • Observe and document processes and procedures, identify efficiency gaps
  • Execute on both strategic projects and BAU tasks
  • Provide level 2 end user support for tech support requests related to the Ellie Mae Encompass software system and its related components/integrations
  • Escalate support issues for vendor or level 3 support where appropriate
  • Support LOB applications and processes while adhering to an SLA prescribed by management
  • Interface with vendors and other 3rd parties
  • Track tasks in ticketing and/or project software
  • Adhere to all corporate policies

Required Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • All DH employees must be able to work cooperatively as team members
  • Bachelor’s degree and 1-3 years of experience in a technology or mortgage environment
  • Experience in the mortgage industry preferred
  • Experience using a loan origination system like Ellie Mae Encompass preferred
  • Proficiency with Microsoft Office products, particularly Word and Excel
  • Exceptional verbal, written and interpersonal collaborative skills communicating with all levels of the business
  • Strong ability to task switch effectively and manage multiple priorities
  • Basic VB.NET/C# or similar programming language understanding
  • Must have user support and troubleshooting skills
  • Ability to solve problems logically and efficiently
  • Must maintain thorough documentation and show excellent attention to detail
  • Ability and willingness to learn quickly
  • Posses an open and inquisitive mindset
  • Technical certifications will be considered in addition to educational background

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