Processing Support Specialist

Charlotte, NC
Full-time


Essential Duties and Responsibilities:

  • Reviews loans submitted by our correspondents to ensure all required documents have been received for processing and underwriting
  • Perform all related tasks required in setting up loans in our loan origination system
  • Work with internal staff and our correspondents to obtain missing documents needed for processing and underwriting
  • Create and keep updated appropriate procedures
  • Support processor daily with assigned tasks
  • Achieve the ability to handle post-purchase loan activities including servicing on-boarding and collateral & final document tracking and follow-up
  • Achieve the ability to assist in handling loan-level compliance related questions & issues and in the preparation and dissemination of new and updated mortgage compliance standards and procedures
  • Ability to be cross-trained or handle multiple functions outside of normal job responsibilities or assist team members with other administrative tasks as needed
  • Any and all other duties as requested by management

Required Skills, Experience and Ability:

  • Strong organization skills and attention to detail
  • Ability to multi-task and prioritize
  • Excellent communication and time management skills
  • Present self in professional manner and have ability to interact with all levels of organization and outside contacts
  • Proficient in MS Office including Word and Excel
  • Fosters respect in the workplace
  • College degree or equivalent work experience

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